Encore Learning is committed to the health and safety of our members. Due to the COVID-19 pandemic we are suspending all courses, special events and clubs until further notice. This is effective beginning on Friday, March 13, 2020 (with no classes beginning 3/13/20). This decision was not made lightly, but limiting or cancelling non-essential public meetings is a critical component of the public health strategy to limit the spread of the infection.
We are exploring options with courses that include extending the term and virtual classrooms. Members enrolled in courses will receive updates specific to their course(s) as schedules are updated. Course instructors will be contacted individually to develop alternate plans over the next few days.
We are not cancelling courses at this time; however, any member may choose to withdraw and request a full refund of $55.00. For this Spring 2020 Semester we will not be charging the $10.00 refund transaction fee. Refund transactions are processed in our registration system and may take up to 10 business days to be completed.
To withdraw and request a refund, please send an email to firstname.lastname@example.org stating your name and the course for which you wish to withdraw.
Please note that the office is also closing, effective Monday, 3/16/20 and there will be no live meetings at the office. Our dedicated staff will be working part time from remote locations. Email to email@example.com is the best and fastest way to reach us. We are working on a solution for phone service.
Thank you for your patience and understanding of this unfortunate circumstance. We plan to post an update on our operating status no later than March 27, 2020.
We wish you good health and look forward to seeing you as soon as we can resume our outstanding courses, special events and clubs.
Lora Pollari-Welbes, Executive Director