Privacy Policy

Conduct Policy

Encore Learning is committed to protecting member privacy to ensure security of personal information.  The organization, its staff, and members will not sell, rent, lease, or otherwise disclose personal information, other than for its intended and restrictive purposes.

All Encore Learning staff and members using and storing personal data will be provided training and guidance to ensure proper internal controls.

Information Security

Encore Learning will take reasonable steps to design and manage websites and data systems to ensure that its information technology, applications, and information technology infrastructure are secure.

We require credit card processing be secured based on compliance with Payment Card Industry Data Security Standards.  When a member uses a credit card for any purchase or donation on our course management (ASAP) system, that transaction is encrypted using “Transport Layer Security (TLS)” to protect credit card information transmitted over the Internet.

Encore Learning does not retain any credit card information.

Information Collected and Stored

The Encore Learning uses online tools such as Google Analytics, to collect and track information about member visits so that Encore Learning can monitor usage and make improvements.  Encore Learning also collects anonymous data elements in aggregate form, that cannot be traced to an individual, as follows:

• Automatic Electronic Exchange Information: Name of the domain from which members access the Internet (for example, gmail.com, if connecting from a Google Online account); location from which you access our site (approximate country, state, city and postal code based on Google Analytics data) type of device, browser, and operating system used to access our website; date, time, and length of visit to our site; Demographic data; and the pages, files, documents, and links that you visit and engage with.
• Electronic Survey Information: To better understand our visitors and members, we may conduct surveys (e.g., Survey Monkey) to gather information about you or your experience (such as, your city or state, age); your participation is voluntary and, unless specifically stated otherwise in the request, the information you provide will not be connected your personal data.
• Data Retention: Encore Learning will retain your information for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or allowed by

However, even after you cancel your account, or if you ask us to delete your personal information, copies of some information from your account may remain viewable in some circumstances where, for example, you have shared information with social media or other services.

We may also retain backup information related to your account on our servers for some time after cancellation or your request for deletion, for fraud detection or to comply with applicable law or our internal security or recordkeeping policies. Note: It may not always be possible to completely remove or delete all of your information due to technical constraints or contractual, financial or legal requirements.

Social Media

Social media companies are not operated by Encore Learning; use of their services is governed by the privacy policies of the social media companies.

When you access or interact with Encore Learning through a social media service such as Facebook, we may have visibility to your profile name and other information you have made public in connection with that particular social media service. The social media companies may collect and share anonymous aggregate metrics with us regarding use, such as the total number of clicks, shares, users’ demographics (e.g., age range, gender, location).

Personal Data Access

Personal data may only be accessed by Encore Learning Staff (employees) and members of the Board of Directors (volunteers).

Supporting Organizations

Encore Learning utilizes facilities and communication support of George Mason University and Arlington County (Parks, Schools, and Recreation).

These organizations have policies the require them to maintain information security.