We thank you for your understanding during this challenging time of the COVID-19 pandemic. The impact on our community is becoming more significant each day. On March 13 we suspended the Spring Semester and all in-person courses, clubs, and special events.
On Friday, March 20, 2020 the Board of Directors decided to cancel all courses for the Spring 2020 semester with the exception of a few courses that will be offered virtually. We will be refunding registrations for all cancelled courses and the refund fee of $10 will be waived. Many individuals have already withdrawn from their courses and refunds are in progress. We anticipate completing the refund process for all credit card transactions by April 5. Refunds for registrations paid by check will be sent by April 17.
We will update you on available virtual classes that may be offered between April 1 and May 31. Virtual classes may be taken via your computer, smartphone, or tablet. We intend to offer courses that are consistent with what was planned and described in the catalog, and can feasibly be delivered in a virtual setting. There will be online registration for these courses at the regular course fee of $55.
Virtual special events are being planned and notification of those are sent bi-weekly via email. If clubs develop a virtual meeting, club members will be notified by the club coordinator.
Please know that our implementation of virtual classes and events is meant to deliver our program and connect during this time of social distancing; this is not a planned ongoing offering at this time.
We are on track for planning the fall semester. Many courses offered this spring may be available this fall or in spring 2021.
The Encore Learning staff and volunteers are working very hard during this evolving situation. We appreciate your support and patience. While we are not physically at the Syphax office, email is our preferred method of communication (email@example.com). Also, we are not receiving mail at Syphax, so please hold on sending us any documents until Syphax office hours have resumed.
We encourage you to maintain contacts with your Encore Learning friends. We are sure you will find creative ways to do that. We will share some resources in our next e-Newsletter to be sent next week
You do not need to contact us for your refund to be completed – there is no action you need to take unless we contact you.
If you would like to apply your Spring 2020 course registration fees to a donation to the Encore Learning General Fund, you may do that by emailing us (firstname.lastname@example.org) by March 25 with the following statement: “Please apply my Spring 2020 course registration fees toward a donation to the Encore Learning General Fund.”
Please contact us if you have any questions. We check our email each business day.
Lora Pollari-Welbes, Executive Director